In its simplest form, leadership is influencing other people to follow. Therefore, anyone who can influence people to follow them has leadership qualities. Leadership happens at all levels within organizations and society, not just among those who work in defined "leadership positions." Leadership means different things to different people, different cultures, and in different situations. But it is always a multifaceted role. Effective leadership enables followers to succeed. It sets direction, builds a vision, and adapts as circumstances require. Leadership is about mapping out where you need to go to "win" as a team or an organization. It's dynamic, exciting and inspiring. read more
Customer relationship management (CRM) is the combination of practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle. The goal is to improve customer service relationships and assist in customer retention and drive sales growth. CRM systems compile customer data across different channels, or points of contact, between the customer and the company,which could include the company's website, telephone, live chat, direct mail, marketing materials and social networks. CRM systems can also give customer-facing staff members detailed information on customers' personal information, purchase history, buying preferences and concerns. read more
A successful cybersecurity approach has multiple layers of protection spread across the computers, networks, programs, or data that one intends to keep safe. In an organization, the people, processes, and technology must all complement one another to create an effective defense from cyber attacks. A unified threat management system can automate integrations across select Cisco Security products and accelerate key security operations functions: detection, investigation, and remediation.
Mobility as a Service and Transport as a Service, fully autonomous, will be an integral component of NEW AUTO. By 2030, Volkswagen Group will be offering integrated mobility and transportation solutions to cover all customer needs on a central platform. The value chain consists of four levels: the driverless system, its integration in vehicles, fleet management, and a mobility platform for customers.
Artificial intelligence (AI) is a wide-ranging branch of computer science concerned with building smart machines capable of performing tasks that typically require human intelligence. AI is an interdisciplinary science with multiple approaches, but advancements in machine learning and deep learning are creating a paradigm shift in virtually every sector of the tech industry. Artificial intelligence allows machines to model, and even improve upon, the capabilities of the human mind. From the development of self-driving cars to the proliferation of smart assistants like Siri and Alexa, AI is a growing part of everyday life. As a result, many tech companies across various industries are investing in artificially intelligent technologies. read more
Cloud solutions, also known as cloud computing or cloud services, deliver IT resources on demand over the Internet. Cloud service providers such Amazon Web Services, Microsoft Azure and Google Cloud Platform can deliver everything from applications to data centers on a pay-for-use basis to their subscribers. With cloud solutions, IT resources can scale up or down quickly to meet business demands. Cloud solutions enable rapid access to flexible and low-cost IT resources without large upfront investments in hardware or time-consuming installation and maintenance. Businesses can provision exactly the type and size of computing resources they need to power a new initiative or operate their IT departments more efficiently. read more